ABG Builders Ltd ("ABG Builders", "we", "us", "our") is a construction company based in London, providing loft conversions, extensions, refurbishments, new builds, painting and decorating, and general building services. This policy explains how we collect, use, and protect personal data when you visit abgbuildersltd.co.uk, contact us, or use our services.
We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
| Trading name | ABG Builders |
|---|---|
| Registered company | ABG Builders Ltd |
| Company number | 09406520 |
| Registered address | 17 Crabtree Avenue, Romford, England, RM6 5EX |
| info@abgbuildersltd.co.uk | |
| Phone | 07397 535 281 / 07472 277 424 |
We are the data controller for the personal data described in this policy.
2. Information we collect
2.1 Information you give us
- Name, email address, and phone number when you submit a quote request or contact form
- Property address and details about your proposed project (e.g. type of work, photos, planning documents) when you request a quote
- Any other information you choose to share with us by phone, email, or in person, including during site visits and project discussions
- Billing and payment details if you become a client (we do not store full card details — these are processed securely by our payment provider)
2.2 Information collected automatically
- Technical data such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies (see Section 6)
- Usage data such as how you interact with our website, for example through analytics tools
2.3 Information from third parties
- Information from review platforms or social media if you contact us through those channels
- Information from architects, subcontractors, or local authorities where relevant to a project you've engaged us for
3. How we use your information
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Responding to quote requests and enquiries | Legitimate interests / steps to enter a contract |
| Providing and managing building and decorating services | Performance of a contract |
| Invoicing and payment processing | Performance of a contract / legal obligation |
| Site safety, insurance, and compliance records | Legal obligation / legitimate interests |
| Marketing communications (where you've opted in) | Consent |
| Improving our website and services | Legitimate interests |
| Preventing fraud and resolving disputes | Legitimate interests / legal obligation |
4. Who we share your information with
- Subcontractors and trades we engage to deliver your project, limited to what's needed to carry out the work
- Service providers such as our website host, email provider, accounting software, and payment processor
- Insurers for the purposes of public liability and project insurance
- Local authorities or building control where required for planning permission or building regulations compliance
- Professional advisers such as accountants or solicitors where necessary
- Regulators or law enforcement where we are legally required to do so
We do not sell your personal data to third parties.
5. Where your data is stored
We primarily store and process data within the UK. Where a supplier (such as a cloud hosting or email provider) processes data outside the UK or EEA, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or adequacy regulations.
6. Cookies
Our website may use cookies and similar technologies to:
- Make the site function correctly
- Understand how visitors use the site (analytics, e.g. Google Analytics)
You can control or delete cookies through your browser settings. Disabling cookies may affect how parts of the site work.
7. How long we keep your data
| Data type | Typical retention |
|---|---|
| Quote/enquiry data (no project proceeds) | Up to 24 months |
| Client and project records | Up to 7 years, in line with tax and contract record-keeping obligations |
| Marketing consent records | Until you withdraw consent |
8. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, in certain circumstances
- Restrict or object to certain processing
- Request transfer of your data (data portability)
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us at info@abgbuildersltd.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.
9. Keeping your data secure
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure storage, access controls, and working only with reputable third-party providers.
10. Children's privacy
Our services are intended for adults. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will show when changes were made.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@abgbuildersltd.co.uk
Phone: 07397 535 281 / 07472 277 424
Address: 17 Crabtree Avenue, Romford, England, RM6 5EX